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Racing for Customer Loyalty in a New CX Reality
Our EmpowerCX NOW Spotlight Series will keep you at the forefront of the fast-paced world of CX.

Racing for Customer Loyalty in a New CX Reality

February 25, 2021 12:00 p.m. ET / 5:00 p.m. GMT

The pandemic has been the driving force behind new consumer trends that are already reshaping the way customers expect to interact with brands. As we move into 2021 and look forward to the prospect of a post-COVID-19 world, businesses must rethink their customer experience in order to be ready for this new normal.

In this not-so-typical webinar, CX experts Simon Hunt and James Bednar will debate various approaches that real companies are taking to their customer experience strategies. Join this lively discussion to hear differing viewpoints on both traditional and innovative implementations around the globe.

Speakers:

Simon Hunt, VP, Products & Innovation, Sitel Group

James Bednar, VP, Solutions & Innovation, Sitel Group

Feb 25, 2021 12:00 PM in Eastern Time (US and Canada)

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